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    Our policy

    Shipping & returns
    An icon featuring a stylized calendar displayed on a pale yellow, rounded-square background. The calendar itself is rendered in a dark teal, thick-line minimalist style, showing a header bar and six circular dots representing dates.

    30-day return window

    You have 30 days after receiving
    your item to request a return.

    A minimalist "prohibited" or "cancel" icon in dark teal, set against a pale yellow, rounded-square background. The icon features a thick circular outline with a diagonal slash running from the top-left to the bottom-right, commonly used to represent restricted actions or a "no entry" status.

    No seasonal or holiday returns

    Returns are not accepted on seasonal items or holiday-specific merchandise.

    A minimalist heart icon with a diagonal slash through it, rendered in dark teal and set against a pale yellow, rounded-square background.

    No plush or clearance returns

    Stuffed toys, puppets, soft baby toys, and clearance items are final sale.

    A minimalist delivery truck icon in dark teal, set against a pale yellow, rounded-square background. The icon uses thick, rounded lines to depict a simplified silhouette of a box truck with two circular wheels.

    Return shipping not covered

    We do not offer free return shipping, and original shipping costs are non-refundable.

    A minimalist checkmark icon in dark teal, set against a pale yellow, rounded-square background. The icon features a thick checkmark symbol centered within a bold circular outline.

    Inspect your order immediately

    If your item arrives defective or damaged, contact us right away upon reception.

    A minimalist clock icon in dark teal set against a pale yellow, rounded-square background. The icon features a simple circular outline with two thick hands indicating the time.

    Ships in 1–2 business days

    Orders are dispatched within 1–2 business days via ground or express — your choice at checkout.

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    Shipping times are estimates

    Once your order leaves our store, shipping is outside our control. Delivery times are not guaranteed.

    Frequently Asked Questions

    What is your return policy?

    We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

    Are all items eligible for return?

    No. We do not accept returns on seasonal items, holiday-specific merchandise, plush items (such as stuffed toys, puppets, and soft baby toys), or clearance items.

    Do you offer free return shipping?

    No. Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

    What should I do if my item arrives damaged or defective?

    Please inspect your order upon arrival and contact us immediately if your item is damaged or defective so we can assist you.

    How long does it take to ship my order?

    Orders are typically processed and shipped within 1–2 business days.

    What shipping options do you offer?

    We offer both ground and express shipping. Your order will be shipped based on the option you select at checkout.

    Can you guarantee delivery times?

    No. Once your order leaves our store, shipping is handled by the carrier. Delivery times are estimates and are not guaranteed.
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